Refund policy

Cancelation, Refund & Return

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@leatheradda.com 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@leatheradda.com

Note:  No return is applicable on 'discounted products' or 'products on sale'.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. 

We will issue a product exchange for any type of product that is returned in an unused, sellable and intact condition, in its original packaging. The product has to be returned within 5 days of the delivery date. Missing out on items, wrong order or Size issues must be reported within 48 hours of delivery. We only offer exchanges; we do not offer any refunds or any type of credits.

Only products bought exclusively from the 'www.leatheradda.com' site can be returned back to us. We will certainly not accept returns of products bought from any other third-party websites or physical stores. The returns form is available in my account section must be completed in order to process your return request. 

You will receive a tele call or an email once your return is processed.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@leatheradda.com.