FAQ

Frequently Asked Questions (FAQ) | LeatherAdda.com

Welcome to LeatherAdda.com, your ultimate destination for 100% genuine leather products including wallets, belts, bags, jackets, and more. We’ve compiled a list of frequently asked questions to help you with your shopping experience. If you have any other inquiries, feel free to contact us!

1. What makes LeatherAdda.com products unique?

At LeatherAdda.com, we pride ourselves on offering 100% genuine leather products. Our leather items are crafted from the finest quality hides, ensuring durability, style, and a luxurious feel. Whether you’re shopping for a wallet, belt, bag, or jacket, you can trust that every product is made with authentic leather and meticulous attention to detail.

2. How do I know if a product is made from genuine leather?

We guarantee that all products sold on LeatherAdda.com are made from 100% genuine leather. Each product description on our website specifies the type of leather used. For additional assurance, our leather products feature a distinct texture and natural imperfections that are characteristic of genuine leather.

3. What are the payment options available?

We offer a variety of secure payment options to make your shopping experience seamless:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and more.
  • Net Banking: All major banks.
  • PayPal: For convenient and secure transactions.
  • Cash on Delivery (COD): Available for select locations.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your LeatherAdda.com account and view your order status under "My Orders."

5. What is the return and exchange policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it within 5 days of receipt. The product must be in its original condition with tags attached. To initiate a return or exchange, please contact our customer service team for instructions.

Note: Product on sale, discounted, custom or personalized items are not eligible for returns or exchanges.

6. How should I care for my leather products?

Proper care will help extend the life of your leather items. Here are some tips:

  • Clean Regularly: Use a soft, dry cloth to wipe off dust and dirt. For deeper cleaning, use a leather cleaner suitable for your type of leather.
  • Condition: Apply a leather conditioner periodically to keep the leather supple and prevent it from drying out.
  • Store Properly: Keep leather items in a cool, dry place away from direct sunlight. Use dust bags or breathable covers to protect them.
  • Avoid Water: Keep leather products away from water to prevent damage. If they get wet, gently blot the surface with a dry cloth and let them air dry naturally.

7. Are there any discounts or promotions available?

We frequently offer discounts and promotions on various leather products. To stay updated on the latest deals, subscribe to our newsletter and follow us on social media. Special promotions are also featured on our website’s homepage and promotional banners.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. Please review our shipping policy or contact our customer service team for more information on international shipping options.

9. How can I contact customer service?

Our customer service team is here to help you with any questions or concerns. You can reach us through:

10. Can I customize my leather product?

Yes, we offer customization options for certain leather products. Whether you want to add initials or select a specific color, please contact our customer service team to discuss customization options and availability. Note: Customization option are only available for pre-paid bulk orders.

Thank you for choosing LeatherAdda.com for your genuine leather needs. If you have any other questions or need further assistance, don’t hesitate to get in touch. Happy shopping!

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